How inclusive fintech startups can engender sufficient trust. How do startups design and build products and services that maximize trust creation with their customers?
WHAT IS TRUST MADE UP OF?
Trust is an essential piece of financial transactions, but what is trust made up of? By breaking down the customer's journey, how can startups skillfully engineer trust creation into their products and processes? What is the perspective of the customer?
HOW DO FIRMS MANAGE TRUST PROCESSES?
How do startups manage, measure and improve the creation of trust in their processes and product or services?
Trust is central to our value proposition and our business
Catalyst Fund Investee CEOs
How does the leadership of fintech startups design processes, teams and organizations around creating customer trust. How do firms inform the actions required to maximize trust creation with their customers?
CREATING THE MOST VALUE FOR THE OPPORTUNITY AT HAND
How does the management apply the methodologies in lean startup and customer value proposition to create a compelling product or service that truly serves the low income customer's financial needs?
There is such a demand for financial services in these markets
David del Ser, Catalyst Fund Project Director
OWNING THE VALUE PROPOSITION OF YOUR PRODUCT OR SERVICE
How should inclusive fintech startups approach their product strategy? Who owns and defends this function to effectively manage the needs of the customer and the firm?
Solve a problem for the customer in ways that meet the needs of the business [sic]
Chris Jones, Silicon Valley Product Group
HOW DO YOU DERISK STARTUP VENTURES?
Startups have the challenge of developing products or services for untested markets and unknown customers. In inclusive fintech markets, the types of risks are even further nuanced by ecosystem, institutions or distortions in the marketplace. How do startups make the right decisions against the reality of limited runway?
Risk comes from not knowing what you are doing
Data & Tech
What are the best practices to strive for as startups define and design their data and tech strategies? What does the roadmap look like and what are the approaches, architectures and solutions for a tech and data-driven organization and strategy?
LEARN HOW TO CREATE TRUSTFUL PRODUCTS
What is the evolution of a startup as it goes down the data path? What kind of framework can prepare startups for "data preparedness" evolution? How can startups self-diagnose where they are on this roadmap and where they need to get to next step?
Data can go from palid to vivid
JUMPSTART YOUR TECHNOLOGY STRATEGY FOR PRODUCT AND FOR THE FIRM
How can startups today leverage the best of breed cloud-based, third-party services to build technology solutions both for business and customer? How do firms plan systems to minimize upfront technology investment while designing for scale?
Salesforce generates 50% of its revenue through APIs
Harvard Business Review