Trust creation


How inclusive fintech startups can engender sufficient trust. How do startups design and build products and services that maximize trust creation with their customers?

Design for Trust
WHAT IS TRUST MADE UP OF?
01

Trust is an essential piece of financial transactions, but what is trust made up of? By breaking down the customer's journey, how can startups skillfully engineer trust creation into their products and processes? What is the perspective of the customer?

Manage for Trust
HOW DO FIRMS MANAGE TRUST PROCESSES?

02

How do startups manage, measure and improve the creation of trust in their processes and product or services?



Trust is central to our value proposition and our business



Catalyst Fund Investee CEOs

 

Management


How does the leadership of fintech startups design processes, teams and organizations around creating customer trust. How do firms inform the actions required to maximize trust creation with their customers?

Product/Market Fit
CREATING THE MOST VALUE FOR THE OPPORTUNITY AT HAND

01

How does the management apply the methodologies in lean startup and customer value proposition to create a compelling product or service that truly serves the low income customer's financial needs?

There is such a demand for financial services in these markets



David del Ser, Catalyst Fund Project Director

 
Product Management
OWNING THE VALUE PROPOSITION OF YOUR PRODUCT OR SERVICE

03

How should inclusive fintech startups approach their product strategy? Who owns and defends this function to effectively manage the needs of the customer and the firm?

Solve a problem for the customer in ways that meet the needs of the business [sic]



Chris Jones, Silicon Valley Product Group

Risk Management
HOW DO YOU DERISK STARTUP VENTURES?

02

Startups have the challenge of developing products or services for untested markets and unknown customers. In inclusive fintech markets, the types of risks are even further nuanced by ecosystem, institutions or distortions in the marketplace. How do startups make the right decisions against the reality of limited runway?

Risk comes from not knowing what you are doing



Warren Buffett

 

Data & Tech


What are the best practices to strive for as startups define and design their data and tech strategies? What does the roadmap look like and what are the approaches, architectures and solutions for a tech and data-driven organization and strategy?

Data Readiness
LEARN HOW TO CREATE TRUSTFUL PRODUCTS

01

What is the evolution of a startup as it goes down the data path? What kind of framework can prepare startups for "data preparedness" evolution? How can startups self-diagnose where they are on this roadmap and where they need to get to next step?

Data can go from palid to vivid



Anonymous

Robo CTO
JUMPSTART YOUR TECHNOLOGY STRATEGY FOR PRODUCT AND FOR THE FIRM

02

How can startups today leverage the best of breed cloud-based, third-party services to build technology solutions both for business and customer? How do firms plan systems to minimize upfront technology investment while designing for scale?

Salesforce generates 50% of its revenue through APIs



Harvard Business Review