Transparency at Activation


The M-Shwari USSD process embeds constant SMS confirmation messages for the customer to easily follow and confirm transactions.

  1. Customers immediately receive confirmation messages after entering a target amount during registration.
  2. After a savings balance is established, customers receive another clear confirmation message.
 

Transparency at Retention


  1. Clearly explain what the product will offer and what it can do for the customer.
  2. Spell out benefits and fees.
  3. Lay out a comprehensive list of FAQs to show you're one step ahead of the customers' queries.
safaricom terms.png