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Why Should We Care About Trust?


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Why Should We Care About Trust?


 
 
 
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Trust depends on the existence of risk – and in Digital Financial Services, there is perceived and real risk from both the customer and the provider perspectives!

Consumer distrust grows when providers limit access, reduce convenience and compromise customers' comfort when using the product. 

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Knowledge of both opportunities for trust creation & pitfalls to avoid can give providers a crucial advantage. 

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Goals


Goals


What did we hope to start exploring?

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Give Trust a deeper look given the expressed need from the startups and the potential for learning. A key Catalyst’s Learning Agenda questions is “How can these value propositions engender sufficient trust?” 

 

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Help answer the question of how can we engender consumer trust and empowerment in financial services, mostly from a consumer insights perspective.

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Produce a framework to foster the creation of Trust in digital financial services.

Trust Workshops: Testimonials


Trust Workshops: Testimonials


 

What our ceos think about catalyst fund trust workshop? 

 
 

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